Privacy

Last updated: October 16, 2026

HelloDear gives two people a shared space for conversations and memories. This policy explains what data the service processes, how it is used and kept, and how you can manage it.

Our approach to data

HelloDear has no ads or marketing analytics trackers. We do not track your activity across other apps or websites, sell your data, or use it for advertising.

Data we process

Account data includes the email address, or the Apple or Google identifier, used to sign in, along with your nickname, avatar, and optional birthday, birth time, and birth city. Space data includes your relationship start date, anniversaries, dates, language, and time zone.

Content includes messages, photos, videos, stickers, places you’ve been together, and saved memories. The service also processes device tokens for push notifications, your app language, and time zone.

We use Sentry to receive technical error reports when something goes wrong in the app. Error diagnostics are not intended to collect private messages or photos.

Location information in photos

When photos contain capture details, the app uses their dates and locations to organize memories. Original files you separately upload to your shared album may include capture details.

Together sends approximate location areas and time ranges to the server to find places you’ve both visited. With automatic recording enabled, it also records each person’s stops and checks for places you spent time together. It does not record routes or share your live location with your partner.

Service providers

We use Supabase for our database and authentication in Tokyo, Japan; Cloudflare R2 for photo and video storage; Vultr for backend hosting; and Apple for Sign in with Apple, push notifications, and payments. Google is used when you choose Google sign-in. Sentry provides error diagnostics, and Cloudflare also provides domain services.

These providers process the data needed to deliver their services. Apple handles payments. HelloDear does not receive full payment card details, but does verify transactions and subscription status.

We do not sell or rent data or provide it for advertising. Where disclosure is required by law, we handle it under the applicable legal requirements.

Access to your space

Within the app, a space’s content is accessible only to its original two members. Server and database permissions restrict access by other accounts. Data processing needed to operate the service follows the purposes described in this policy.

Together does not upload or share photo files when checking photos on your phone. Photos you choose to share in chat or your shared album are stored in your shared space.

How long data is kept

Deleted photos and videos stay in Recently Deleted for 30 days before being safely cleared by the system.

Account deletion: You have a 30-day grace period to restore your account by signing in. After 30 days, your personal profile data is permanently erased. To protect your partner from losing their shared history, the messages and photos you shared stay intact for them, with your name shown as "[Deleted account]".

Archived spaces: After archiving, both members can view existing memories, but cannot add new content. If neither partner keeps the space paid, it is safely cleared 30 days after your paid period ends (or 30 days after archiving). If you change your mind within 30 days, you can rejoin anytime from Archived Spaces as long as neither partner has joined a new space.

Unsubscribed spaces: When paid storage ends, the limit returns to 1 GB. For spaces exceeding 1 GB, you have 30 days of full browsing and download access, followed by a read-only locked state from day 30 to 60 (resubscribing unlocks it instantly). Excess content is only cleared after 60 days. Content within the 1 GB free limit is never locked or cleared.

Archiving a space or deleting an account does not cancel an Apple subscription. Remember to manage or turn off renewal in your iPhone Settings if you decide not to renew.

Managing your data

You can manage your profile and download photos and videos still retained in your space through the app. To delete your account, go to Me → Delete Account. You can turn off notifications in your iPhone settings.

To request a copy, correction, or deletion of your personal data, contact hello@hellodear.chat.

Children’s data

HelloDear is not for children under 13, and we do not knowingly collect their personal data. If you become aware of an account belonging to a child under 13, contact support so we can arrange its removal.

Security

Connections use HTTPS encryption. Photos and videos are kept in private storage and accessed through expiring links. Sign-in credentials on your device are stored in the iOS Keychain.

We are committed to protecting your private memories with industry-standard security. In the unlikely event of any issue affecting your data, we will notify you right away.

Policy updates

We publish updates on this page with a revised date. We also notify you in the app about significant changes.

Contact

For privacy or data questions, email hello@hellodear.chat. We usually reply within two business days.